What is MEDS?
MEDS (Mission for Essential Drugs and Supplies) is a faith-based non-profit organization that procures, stores, and distributes quality, affordable medicines, medical supplies, and health products to healthcare facilities in Kenya and the region.
Where is MEDS located?
MEDS headquarters are located in Nairobi, Kenya, with distribution facilities that support nationwide and regional delivery of health commodities. MEDS has a branch in kisumu
Who does MEDS serve?
MEDS serves faith-based health facilities, private hospitals, clinics, NGOs, and selected public health institutions across Kenya and other supported regions.
Is MEDS a government organization?
No. MEDS is a faith-based, non-profit organization governed by Christian health institutions in Kenya, operating independently while collaborating with government and development partners.
How do I place an order with MEDS?
Registered customers can place orders through the MEDS E- Commerce (https://order.meds.or.ke/), customer service channels, or designated account managers depending on their facility setup.
Do I need to register to order from MEDS?
Yes. Facilities must complete customer registration and approval before being allowed to place orders.
What documents are required for registration?
- Facility registration documents
- Licensing certificates
- Authorized contact details
- Completed MEDS customer registration forms
Can individuals purchase from MEDS?
No. MEDS primarily supplies registered healthcare institutions and organizations, not individual consumers.
How long does delivery take?
Delivery timelines vary depending on location and order type, but typically range from 2–7 working days within Kenya.
Can I track my order?
Yes. Order tracking is available through MEDS customer service channels or through assigned account representatives.
What happens if an item is out of stock?
If an item is unavailable, MEDS may suggest alternatives or provide an estimated restock timeline depending on supplier availability.
Are MEDS products genuine and quality assured?
Yes. All MEDS products undergo strict quality assurance processes, including supplier verification, regulatory compliance checks, and quality testing where applicable.
Does MEDS supply branded and generic medicines?
Yes. MEDS supplies both branded and generic medicines approved by relevant regulatory authorities.
Are MEDS products approved by regulators?
Yes. Products supplied by MEDS comply with national regulatory standards, including approvals from the relevant medicines regulatory authorities.
How do I open a MEDS account?
You can open an account by submitting a completed customer registration form along with required supporting documents for verification and approval.
What payment methods does MEDS accept?
MEDS accepts approved institutional payment methods, including bank transfers and other authorized payment arrangements depending on customer agreements.
Can I get credit facilities?
Credit facilities may be available to eligible registered customers based on MEDS credit policy and approval process.
How do I update my account details?
You can update your account information by contacting your MEDS account representative or customer service department.
How do I contact MEDS?
You can contact MEDS through official customer service channels including email, phone, or your assigned account manager.
- +254 719 086 000
- +254 730 160 000
- Email: info@meds.or.ke
- orders@meds.or.ke
- +254 719086707
- +254 730160707
- orders@meds.or.ke
- info@meds.or.ke
What should I do if I have a complaint?
Complaints can be submitted through customer service channels or directly to your account manager for resolution and escalation where necessary.
Does MEDS comply with quality standards?
Yes. MEDS adheres to strict quality management systems and procurement standards to ensure safe and reliable health commodities.
Can MEDS support emergency or bulk medical supplies?
Yes. MEDS can support emergency procurement and bulk supply requests depending on availability and operational capacity.
Does MEDS work with partners or donors?
Yes. MEDS collaborates with faith-based organizations, NGOs, and development partners to strengthen healthcare supply systems.