MEDS offers a variety of essential products, including high-quality medicines, medical supplies, and consumables. With plans to expand our product range to include more medical supplies and pharmaceuticals over time.

Orders can be placed through our official website @ www.meds.or.ke, www.meds.co.ke clicking on the ecommerce portal tab, or by contacting our sales team directly. We also have an order management system to assist in processing and tracking orders efficiently. For assistance, please reach out to our client relations team at [insert contact email/phone number].

Once an order is placed, our team processes it according to our inventory and delivery schedule. You will receive an order confirmation with expected delivery dates. Our logistics team ensures timely and secure delivery of your products to the designated location.

MEDS adheres to strict quality control protocols that comply with national and international standards. All our products are tested and inspected to ensure safety, efficacy, and reliability. This commitment ensures that healthcare providers receive only the highest quality items.

Yes, MEDS is equipped to work closely with healthcare facilities and partners to understand their specific needs and offer tailored solutions. Please reach out to our client relations team to discuss your requirements, and we will work to develop customized plans and products that align with your healthcare goals.

Absolutely. Our client relations team is always available to assist with any questions or issues related to our products. Whether you need technical support, help with product usage, or have any concerns about your order, our team is here to provide prompt and helpful assistance.

In the event of a product recall or quality concern, MEDS follows a comprehensive response protocol. We notify affected clients immediately, provide guidance on the next steps, and work to resolve the issue as quickly as possible. Our commitment to quality and safety ensures that we manage any concerns with transparency and efficiency.

MEDS accepts a variety of payment methods, including bank transfers and other electronic payment options. For more details on accepted payment methods or to set up an account for billing, please contact our finance team.

Order tracking can be accessed through our customer portal or by contacting our customer service team. We provide updates on order status, shipping, and estimated delivery times to keep you informed throughout the process.

Our policy on returns and exchanges is designed to ensure customer satisfaction while maintaining product integrity. Returns or exchanges are typically accepted in cases of defective or incorrect items. Please contact our client relations team within 7 days of receiving your order to request a return or exchange.

For any inquiries or assistance, you can contact our client relations team via:

• Email: 
• Phone: 
• Website: 
• Office Address: 

Our standard business hours are from 7.00 AM to 9.30 PM, Monday through Friday. We are closed on weekends and public holidays. However, for urgent requests, please reach out to our support line for assistance.

Currently, MEDS primarily serves healthcare facilities within Kenya with distribution to other regions. For inquiries regarding international distribution, please contact our sales team.

MEDS is committed to sustainable practices across its manufacturing and distribution processes. This includes using eco-friendly materials, minimizing waste, and ensuring energy-efficient operations. We strive to support environmental sustainability while fulfilling our mission to provide essential healthcare supplies.